What are the Cupanion Bottles made of?

Our bottles are made from Tritan - a clear, long lasting plastic that looks like glass, but is extremely durable, and can withstand day to day use! Our Cupanion bottle is also BPA free, made in the USA and is dishwasher safe.

Does every bottle come with a Fill it Forward sticker?

Yes! Every Cupanion bottle ships with a colorful bottle sticker that connects to the Fill it Forward app.

Where is the best place to put my Fill it Forward sticker?

We recommend placing your Fill it Forward sticker on the top, rounded side or flat side. There should not be an creases on the barcode, this will cause issues with scanning.

Does the Cupanion bottle have a warranty?

Yes, all of our products come with our Friends for Life™ guarantee. Our Friends for Life guarantee, we'll replace any one of our products or parts if a manufacturing defect occurs during the lifetime of the product.

I've lost my bottle lid, can I get another?

Yes! Our lids are available for purchase here. 

Does the Cupanion bottle hold carbonation?

Yes it does, the Cupanion Bottle can hold carbonation for up to 8 days.

Is the Cupanion bottle BPA Free?

Yes, the Cupanion Bottle is BPA free and free from all other Phthalates.

**2020 Holiday Shipping Update**

US Customers

Orders placed after December 16th will most likely arrive after December 25th.

Canadian Customers

Until December 18th, if you select Expedited Shipping at checkout we will guarantee your delivery by December 24th. On all orders placed after December 14th, if you select Standard Shipping, we'll try our best to deliver your order to you by the 24th but it is not guaranteed.

When will my order ship?

Orders ship within 48 hours of being received from Monday - Friday.

Where do you ship?

We ship domestically as well as internationally. For international shipments, we cover the cost of customs and import duties.

Orders are shipped from our head office in Ontario, Canada as well as our warehouse in Chicago, IL.

How do I track an order once it has been shipped?

If a tracking number is available, you will receive an automated email from us with your tracking information.

How do I track my Fill it Forward sticker order?

If you selected Standard Sticker Shipping with Tracking you will receive a tracking number for your order.

If you selected, Standard Sticker Shipping without Tracking you will not receive a tracking number.

We want Fill it Forward stickers to be accessible to all budgets that’s why we have chosen the two shipping methods. Standard sticker shipping without tracking will go by standard post, so you will not receive tracking information and your order will take 14-21 business days to arrive.

Do you offer free shipping?

We offer free standard shipping (2-7 business days) on all orders within Canada and on all orders over $30 within the continental USA (2-7 business days).

What are my shipping options?

Below are the shipping options for all product orders that go by tracked shipping. 

Canada

USA

International

Ship times are estimates only and cannot be guaranteed. Weather conditions, peak shopping seasons, and statutory holidays may also cause delays in the processing and/or delivery of your order. Business days are Monday-Friday. Holidays and weekends are not included in business/shipping days.